Cigna-HealthSpring STAR+PLUS Contact Information

Member Services
If you have a question about Cigna-HealthSpring STAR+PLUS, or access to covered services and benefits call Member Services at 1-877-653-0327 (TTY 711) Monday to Friday from 8 a.m. to 5 p.m. Central Time. A member service representative can also talk to you about our Service Coordination Program. Cigna-HealthSpring representatives are ready to help in English and Spanish. Cigna-HealthSpring can provide interpreter and translation services in over 170 languages. A message service is used after-hours, weekends and during federal holidays. You may also request any information from this website in audio, larger print, braille or another language.
 
If you have an emergency or an emergency that poses a threat to the life or property of others, call 9-1-1 or go directly to the nearest emergency room.
 

 
Provider Services Hotline
If you are a provider, you can call our Provider Services Hotline at 1-877-653-0331 (TTY 711) Monday to Friday, 8 a.m. to 5 p.m. Central Time. Providers call this number to check on member benefits, get claim information, authorization requests, etc.
 

 
Behavioral Health and Substance Abuse Services
For questions about behavioral health and substance abuse, call the behavioral health line at 1-877-725-2539. If you have a mental health crisis, you can get help by calling our mental health crisis hotline at 1-800-959-4941 (TTY 711), 24 hours a day, and 7 days a week. Qualified mental health professionals will be ready to answer your questions, Assess your mental health, and provide and coordinate services as needed. You can speak with someone in English and Spanish. Other language interpreter services are ready upon request. Cigna-HealthSpring can provide interpreter and translation services in over 170 languages.
 

 
24-Hour Nurse Line
Cigna-HealthSpring gives you access to experienced registered nurses 24 hours a day, 365 days a year. Our nurses offer immediate, reliable information for any health concern. Please call 1-855-418-4552 (TTY 711). Help is ready in English or Spanish. You can also request other languages.
 

 
STAR+PLUS Program Help Line
  • To find out if you are able to get STAR+PLUS Medicaid, call 2-1-1.
  • To switch to Cigna-HealthSpring STAR+PLUS, call the STAR+PLUS Help Line at 1-800-964-2777, Monday to Friday, 8:00 a.m. to 8:00 p.m. Central Time.
 

 
Service Coordination
Cigna-HealthSpring offers Service Coordination. You and your Service Coordinator will work together to:
  • Assess your health needs
  • Create a care plan
  • Organize all your services
  • Monitor your progress toward your health care goals.
You can call your Cigna-HealthSpring Service Coordinator at 1-877-725-2688. You can also call your Service Coordinator through Member Services at 1-877-653-0327 (TTY 711).
 

 
Fair Hearing Contact Information
If you, as a member of the health plan, disagree with the health plan’s decision, you have the right to ask for a fair hearing. To ask for a fair hearing, you or your representative should either send a letter to the health plan at:
 
Cigna-HealthSpring Appeals and Complaints Department - Fair Hearing
PO Box 211088
Bedford, TX, 76095
 
Or call: 1-877-653-0327 (TTY 711), Monday to Friday, 8 a.m. to 5 p.m. Central Time.
 

 
Dental care
Members eligible for Medicaid only who are 21 years of age or older can get routine dental care services. STAR+PLUS Waiver Members are also eligible for some dental care. To get covered dental care, call DentaQuest at 1-855-418-1628 (TTY 711).
 

 
Eye care
Members eligible for Medicaid only can get routine eye care services by calling Superior Vision at 1-800-879-6901 (TTY 711). If you need eye care for an illness or injury to your eye, call your main doctor for help first. You do not need a referral for specialty eye care from an ophthalmologist.
 

 
Prescription Drug Coverage
Cigna-HealthSpring can help you with questions regarding your Prescription Drug Program benefit. You can call Member Services at 1-877-653-0327 for questions regarding prescription drugs or visit StarPlus.CignaHealthSpring.com.